It’s common to find yourself doing the same things over and over again only because that’s the way they’ve always been done. It’s easy to become settled into a business process without taking the time to reflect and ask yourself “why am I doing this,” or “is there a better way to do this?” Collecting data and record keeping are regular daily tasks for most service-based businesses. Do you find yourself collecting lots of customer information, but then never doing anything with it? You could have a treasure trove of useful data in your appointment scheduling software. 

Brian works for Absolute Air Heating & Air Conditioning in Utah and uses Customer Appointment Manager Pro for all their appointment scheduling. 

Why is customer communication important? It’s important because it’s a part of providing good customer service, plus it can help you keep your appointment book full and make more money. There are three easy and flexible customer communication tools available with our appointment scheduling software: customer calendar, emails (including email reminders) and letters. 

One of our claims about Customer Appointment Manager is that it can help you book more business. That may make some wonder “How can appointment management software help us schedule more appointments and make more money?” Well, it’s because of features like the appointment reminders that reduce no-shows, recurring appointments that encourage repeat business, customer letters that help you announce special promotions to your clientele, and the waiting list that can fill cancellations, so your employees’ appointment schedules remain booked at all times.